Job Description

Division Summary:





Singapore's Operations is instrumental to Global Markets' business. Supporting key functions that are vital to the success of the business, upholding integrity in operations executions and protecting the excellent reputation of the bank.


Singapore's Operations consists of 3 main areas (Physical Commodities Operations/Trade Support/Documentation Credit) with its own roles and responsibilities. Every personnel are empowered with technical knowledge and skills to perform their role, with the objective of developing them into subject matter expert in their area of expertise.


The Physical Commodities Operations (Precious/Base/Energy) manages all aspect of physical delivery and receipt of commodity products for the Bank. This involves the movement, storage, cash & safe settlements and reconciliation processes around these products. The function facilitates all business generated by the Front Office dealing in Commodities Physical transactions and other complex trades and facilities. It establishes and upholds essential control function around the monitoring and capturing of all inventory and movements physical commodities businesses by liaising with Vaults/Warehouses/Clients to ensure prompt, accurate and timeliness of physical metals delivery to the clients during the Asia time zone.





Job Purpose:





Key role is to assist Senior Manager, Operations to manage Physical Commodities Operations (Precious/Base/Energy), providing and ensuring key controls are adhered to.









Key Responsibilities:





Performance


Assist Senior Manager, Commodities Operations in day to day BAU


Engage Internal Stakeholders within Singapore and cross jurisdictions (SG/LDN/SRC) to assist on problem resolutions


Uphold high standards of diligence and care in all operational tasks


Ensure no audit point (Internal/External) in area of responsibilities


Achieve zero operational loss in area of responsibilities


Ensuring that the service provided to internal and external clients is delivered to an excellent standard


Represent and participate in stakeholders' meetings/conferences in all Physical Commodities related matters


Proactively escalate operational risks or issues to Senior Manager, Operations


Be involved in New Product assessments and discussions related to Physical Commodities


Participate in Projects related to Physical Commodities Operations


Act as role model in living the Bank's values


Leadership and People Management


Lead and supervise the Commodities Operations team under the guidance of the Head of Commodities Operations Asia and the Senior Manager


Foster a culture of continuous learning by identifying and facilitating cross training opportunities


Mentor and motivate junior team members, supporting their professional growth and development


Coordinate cross-border training initiatives with teams in London and SRC


Take ownership of personal development and encourage the same among team members


Process


Conduct annual review of Standard Operating Procedure (SOP) to ensure relevance and compliance


Identify and implement workflow enhancement to improve efficiency and scalability


Design and document new processes to support for the launch of new products


Align local processes with regional and global standards whenever possible


Productivity


Identify opportunities to enhance systems' functionalities and operational tools


Promote a culture of innovation by encouraging team members to propose and implement improvement initiatives


Redesign inefficient processes while maintaining robust risk and control framework


Collaborate with global teams to share and adopt best practices across regions







Required Skills, Knowledge, Experience and Values:





Degree in business or another field


2 years or more product and supervisory experience in Commodity Operations.


Preferably good knowledge in similar role


Knowledge, technical skills and expertise:


Experience in supervisory and mentoring


Strong collaboration skills with the ability to support team development


Hands on experience in Physical Commodities Operations (Base/Energy/Precious)


Ability to anticipate challenges and design/document effective strategic solutions


Understanding of trade lifecycle and risk management principles


Resourceful and result oriented with a track record of resolving complex operational issues


Capable of delivering high quality outcomes within deadline.


Good verbal and written communication skill with the ability to interact effectively with both internal stakeholders and external parties.


A strong client focused mindset, ensuring service excellence and responsiveness


Diligent and thorough in executing all job-related responsibilities