Job Description

The Operations / Center Executive plays a vital role in ensuring the smooth day-to-day running of the S.T.E.A.M. enrichment center, supporting both front-line service delivery and back-end operations. This position requires strong coordination, communication, and multitasking skills to manage classes, customer experience, logistics, and administrative support.

KEY RESPONSIBILITIES:

1. Center & Program Operations

Oversee daily center operations, including opening/closing, cleanliness, and readiness of classrooms. Ensure trainers are properly briefed and equipped before sessions begin. Track class attendance and escalate any irregularities to Operations Manager

2. Customer Engagement & Administration

Assist in onboarding, and communication with parents and students. Finalise student reports, feedback summaries, and progress tracking for the Ops Manager Maintain accurate and updated records of student enrollment and class changes.

3. Event & Logistics Support

Help organize in-center events, camps, or school-based programs (ECA/CCA/Holiday Camps). Ensure teaching kits, laptops/tablets, and learning materials are prepared and accounted for. Maintain inventory of hardware, lesson materials, and marketing collaterals.

4. Payment & Invoicing Coordination

Coordinate invoicing and track payments

5. Quality Assurance & Reporting

Monitor and consolidate trainer feedback and customer satisfaction insights. Conduct checks on photo documentation and student portfolios for reporting or marketing use. Assist with operational reports for internal reviews and planning.
This role offers growth potential for the right candidate, including opportunities to work across our regional centers and contribute to cross-location programs and initiatives.

Requirements:

Diploma or Degree in Business, Education, Operations, or related fields. Prior experience in center management, customer service, or education operations preferred. Good communication and interpersonal skills; able to deal with children, parents, and trainers. Proficiency in Microsoft Office and Google Workspace (Docs, Sheets, Drive, etc.). Resourceful, well-organized, and proactive with attention to detail. Willingness to work on weekends or evenings, as required by the program schedule

Desirable Attributes:

Passion for education and future-ready skills (e.g., STEM, robotics, innovation). Adaptability in a dynamic work environment with multiple ongoing projects. Able to work independently and as part of a team. * Willingness to take on regional assignments; outstanding performers may be offered opportunities to support operations at centers within the region.