Job Description

:

• Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.
• Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.
• Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.
• Being accountable for resolving the incident with workaround or permanent solution.
• Participate in troubleshooting system and network connectivity problems before escalation.
• Monitoring production metrics and performance indicators to ensure targets are met.
• Ensuring compliance with safety and regulatory standards in production.
• Other ad-hoc duties as instructed.

Qualifications:

• Bachelor's degree in computer science/ Information Technology/ Engineering or equivalent
• Minimum 5 years of experience in a technical support role, preferably in a product support or datacenter operations capacity.
• Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.
• Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage.
• Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.
• Excellent problem-solving and communication skills.
• Relevant certifications in IT support and datacenter operations are advantage.

Beyondsoft Technology (Singapore) Pte. Ltd is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgroundsxe2x80x94regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing traitxe2x80x94can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential.Employment offers from Beyondsoft Technology (Singapore) Pte. Ltd. are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft Technology (Singapore) Pte. Ltd does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.About Us:Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.Our core business includes: * IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;

• New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
• Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

Beyondsoft