Ops Functional Analyst

Singapore, Singapore

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Job Description

Responsibilities

Support the transition and operational readiness activities for the modernisation project (COBOL Java backend, React frontend).
Assist in defining and maintaining operational processes, including monitoring, alerting, escalation procedures, and support documentation.
Work with Business Analysts, developers, and infrastructure teams to troubleshoot production issues, perform root cause analysis, and resolve defects.
Contribute to cutover preparation and knowledge transfer, ensuring operational teams are ready to take over after go-live.
Ensure compliance with security, audit, and enterprise standards, following established guidelines and controls.
Support SLA/OLA tracking and reporting, escalating breaches or risks to the Operations Lead.
Participate in DR/BCP activities, including testing and documentation under the guidance of the Operations Lead.
Prepare service delivery reports, meeting materials, and operational dashboards, providing updates to stakeholders.
Actively participate in maintenance and support meetings, documenting action items and following through on deliverables.
Assist in exit plan execution, ensuring knowledge capture and documentation in the event of vendor handover or contract closure."

Requirements

Bachelor's degree in Computer Science, IT, or related field.
1-3 years of experience working with Java, Cobol and SQL.

Top 3 MUST have skills:
1. Strong experience in leading application operations and production support for modernisation systems.
2. Hands-on expertise with COBOL and Java-based applications and operational readiness for modernisation projects.
3. Solid knowledge of AWS services, monitoring tools, and ITIL processes (incident, problem, change management).
Shortlisted candidates will be offered a 1 Year Agency Contract employment