Job Description

Being a part of the Optimization Client Services team involves delivering the triReduce and triBalance service to financial institutions. It\'s a cross functional role where you would work closely with clients as well as other internal departments such as Sales, Business Management, Development and Product Management. Your main responsibility will be to ensure delivery of the service to clients, which is essentially managing a small project that runs over a few days. You will also incorporate your ideas to improve the service, collect client feedback, support rolling out new features and be a technical subject matter expert in client conversations.

Principal Accountabilities
1. Manage cycles in one or more of the main triReduce / triBalance services.

• Manage and co-ordinate work amongst the team running the cycle
• Be the point of contact for clients from start to finish and provide timely assistance
• Work with large client OTC trade portfolio data and verify the accuracy of the trade data & risk vectors submitted
• Support and advise clients on the risk constraints & tolerances to be applied
• Operate the optimization engine to generate deal proposals for the clients
• Provide sensitivity analysis to clients showing how their results would change if different parameters are amended
• Handle client requests such as user account management, training, and general support.

2. Work with Sales as subject matter experts on operational and technical aspects

• Take part in on-site client meetings and conference calls with clients, and act as the service expert by running demos and addressing technical queries.
• Provide sales team with client data statistics and suggest improvements for upcoming cycles.

3. Support software development

• Explain to developers how the platforms are used, trade mechanics and client behaviour.
• Provide feedback on how the service can be improved or any potential bugs and operational risk issues
• Assist with testing of new platform features

Skills And Software Requirements

• Ability to interact with clients and effectively assist clients via email and phone communication. Inclination to understand rationale behind procedures and drive to improve processes is a strong plus.
• Banking and Finance - Good working knowledge or strong interest in OTC derivatives and Options in Rates and FX; Credit and Equity are good to have.
• IT / Technical - This role requires good IT skills including the ability to work with raw client data using editors and spreadsheet tools. Knowledge in MySQL queries and basic Python programming helps but not mandatory.
• Bachelor\'s or master\'s degree in Financial Engineering, Information Systems, Economics or related fields is preferred. Fresh graduates or experienced candidates with less than 2 years of working experience are welcomed.

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.



20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

Job ID: OSTTRA_29050
Posted On: 2023-07-21
Location: Singapore, Singapore

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