As a DBA resource of his /her team, he /she:
Takes up technical tasks and support day to day BAU tasks/Incidents/RFC's.
Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise.
Proposes service improvements for all Oracle/EBS services supported throughout the organization.
Provides technical knowledge, supports services both proactively and reactively to maintain the availability and reliability of database system infrastructure in accordance to the SLA.
Works in line with policies based on LEAN best practices.
Actively engages during any high severity issue and drives for issue resolution.
Reviews technology changes to identify potential risks.
Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise.
Is aware of the global IT structure so that he/she anticipates interrelationships within the organization.
Engages with technical peer, Development team, Service managers, Architect and project teams on technology roadmap and projects.
Facilitates transformation projects and suggest future directions for new areas of improvement and enhancements.
Guarantees the production readiness.
Is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role.
Actively engages to understand new technologies and technology trends and reviews them with a view to incorporate them into Bank operations.
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