Order Fulfillment Specialist (australia Market)
Singapore 768923, Singapore
Job Description
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Order management specialist (Australia work hours & PH) Primary Responsibilities:-
- Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails.
- Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
- Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
- Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company policies, processes and legal requirements.
- Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
- Responsible for customer\xe2\x80\x99s journey and manage sensitive issues with poise and professionalism, escalate when necessary
- Performing on miscellaneous duties and projects as assigned.
- Effective customer account management and deliver an exceptional customer experience
- To understand and resolve customers\xe2\x80\x99 concerns by applying appropriate skills and meet customers requirement in effective way.
- Timely response to internal and external customers\xe2\x80\x99 enquiries and emails
- Accurate and timely processing of orders within turnaround time
- Ensure every order is always compliant to company\xe2\x80\x99s policies and processes
- Prompt follow-up on order management to ensure revenue recognition
- Keeping customers informed about order status.
- Maintaining post order entry responsibilities using control related reporting to ensure compliance
- A university degree or with equivalent education studied preferably in logistic or supply chain.
- Minimum with 3 years\xe2\x80\x99 work experience relevant to order fulfilment, sales operations coordination, process order to cash and shipment delivery documentation.
- Willingness to work based on Australia hours and Public Holiday (Monday to Friday: from 6am to 3pm / 5.30am to 2.30pm during daylight saving); daily transport reimbursement provided.
- Health insurance
- Professional development
- Monday to Friday
- Bachelor\'s or equivalent (Preferred)
- Order to cash cycle or order processing: 2 years (Preferred)
- Health insurance
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Job Detail
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Job IdJD1301981
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore 768923, Singapore
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EducationNot mentioned