Job Description

An Oscar\'s Cafe Supervisor with Conrad Hotels and Resorts will actively guide the outlet team by providing assistance and supervision to the Outlet Manager to ensure an efficient, organized and smooth running of the floor operations where guests will receive an excellent Guest and Member experience.

What will I be doing?

As an Oscar\'s Cafe Supervisor, you will direct and coordinate the floor operations and provide assistance to the team, to ensure all hotel service standards are met and implemented consistently, leading to excellent guest experience. Specifically, the Supervisor will perform the following tasks to the highest standards:

• Supervise a team of Waiter(ess)/Junior Captains/ Captain to provide a consistent and efficient delivery of excellent service to all guests
• Provide and maintain a high guest service focus, being proactive in a timely manner towards their needs and request through full implementation of standards, attention to details and personal attention
• Create a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and the team
• Contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel
• Provide appropriate guidance, coaching and support, and to check the team members performance
• Able to work in all areas of the respective outlet / restaurant of Food and Beverage
• Ensure proper cashiering procedures are being performed
• Make recommendations on menu items and up-sell with latest departmental incentives
• Gets feedback from customer on an on-going basis, and suggest corrective actions to the Outlet Manager
• Handle queries and complaints in a timely, efficient and diplomatic manner
• Responsible in managing and providing general recommendations equipment (F&B and linen) and beverage inventories
• To be aware of the financial objectives of the outlet, follow up and work towards their achievement
• To be aware of operating equipment costs and to keep breakage at an absolute minimum
• Fully understand the operation of the section, correct procedures and duties of subordinates
• Conduct pre-shift trainings and briefings
• Responsible for scheduling of rosters
• Ensure compliance of brand standards
• Strive to achieve departmental targets
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Assist other departments wherever necessary and maintain good working relationships
• Carry out any other duties as and when required by the superiors

What are we looking for?

An Oscar\'s Cafe Supervisor serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Possess prior Food & Beverage experience in a supervisory role
• Experience in supervising a large team
• Good communication skills
• Flexible and responds quickly and positively to changing requirements
• Possess strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision \xe2\x80\x9cto fill the earth with the light and warmth of hospitality\xe2\x80\x9d unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton