Outbound Call Associate Cum Front Desk Support / Customer Service (up $2300)
Ang Mo Kio, Singapore, Singapore
Job Description
Basic Salary : Up $2300
Working Location : Ang Mo Kio
Working Hours:
a) 8.30am to 6.00pm (Monday to Friday) and
b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)
Outbound Call Associate
- Proactive contact and engage customers to gather critical information through survey, telemarketing activities
- Meet and achieve the individual and company\'s key performance indicators
- Acquire a strong knowledge of the products and services, culture and processes
- Provide quality customer service and prompt follow-up to customers over the phone and/or email
- Listen to customers\' needs, probe to redirect to the intent of the question and offer alternative solution
- Resolve customer queries efficiently and escalate issues promptly
- Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
- Other duties as assigned by Team Lead and/or Branch Head
- Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
- Proactive manage all front desk duties over the counter, phone and email
- Identify, profile and tier customers to the types of services that are relevant to their needs
- Ensure smooth customer transactions at all times and provide quality customer services
- Perform administrative duties, manage appointments and register customers
- Prepare room logistics and necessary materials
- Other duties as assigned by Team Lead and/or Branch Head
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Lee Hao Quan
Registration Number: R23118786
MCI CAREER SERVICES PTE LTD
EA License No: 06C2859
Company information
Registration No.
200701947W
EA No.
06C2859
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Job Detail
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Job IdJD1408566
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2300 per month
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Employment StatusPermanent
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Job LocationAng Mo Kio, Singapore, Singapore
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EducationNot mentioned