Job Description

COMPANY DESCRIPTION
\xe6\x97\xba\xe8\xa7\x92 (Wang Caf\xc3\xa9, also translates to Prosperity Corner) was founded in 1953 along Bugis Street serving local-styled breakfast favourites \xe2\x80\x93 Kopi, Kaya Toast and Soft-Boiled Eggs. Over the years, our passion for traditional flavours and belief in warm service has won over our following of customers.
DESIGNATION : Outlet Executive - T2

RESPONSIBILITIES
Operations Management

• Supervise and work with ground team to prepare each day activity and ensure that pre-prepped back-up supplies are always readily available
• Implement strategies (promotions, suggestive selling) to meet or improve financial performance
• Drive targets for Sales Revenue, Cost Management initiatives and monitors closely whether these targets are met
• Make-sure that in-stored displayed is maintained at high quality with maximum hygiene & cleanliness
• Enforce proper cashier and administrative systems which include daily cashiering, petty cash systems, staff working hours/payroll processing, ordering, filing of invoices, delivery notes and daily taking
• Enforce outlet audit by doing project shift checklist
• Deal with customers\xe2\x80\x99 complaints
• Any other tasks as and when assigned by area manager/Asst Area Manager
• Required to prepare meals such as toast making and hot foods based on the company\'s SOPs.
• Preparation of hot and cold beverages from scratch and premix.
• Other work scope as required by business needs

Grow Sales Revenue & Business Layers

• Commit to driving top-line revenue to meet budgeted sales
• Understand trading areas and customer profile & reactions to grow revenue

Manage Budget, Profit & Loss Accountability

• Maximise cost-efficiencies and optimising profits in P&L Line items (especially related to Food & Paper Costs, Labour, Repair & Maintenance Costs)
• Commit to attaining Store Operating Profit Margin

Maintenance

• Day-to-day kitchen equipment cleaning & maintenance

Maintain Health & Safety Standards

• Maintain high standard of hygiene and cleanliness on both personal and operational level
• Ensure the staff always follow workplace safety regulations
• Compliance to the hygiene, health and food safety standards as expected and directed by the Company

Human Capital Management

• Provide emotional and technical support to outlet staff in order to build up motivation and morale
• Responsible for the Area\xe2\x80\x99s service staff and implement service standards and workflow procedures
• Train and onboard new employees
• Nurture Outlet-in-charged / 2IC to groom Service Leaders
• Retain good staff count allocated to the specific store

QUALIFICATIONS

• Preferably someone with Diploma in F&B, supply chain or related courses
• Tech Savvy, hands-on with good problem-solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships
• 6 days work week, 8 hours rotating shift (including weekends and PH)
• Outlet operates 24 hours