Job Description

Roles & Responsibilities


Job scope:


Responsible for implementing business plans relating to staff control, handles people issues, performs store-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back office support. He/she is responsible for the recruitment, training and motivating staff, and assisting the outlet manager in day-to-day activities of an outlet.


Coordinate daily roster and supervise attendance Supervise and coordinate, pre-meal meeting conducted with staff daily Project and order required supplies Provide co-ordination and services for both kitchen and service. Provide suggestions or develop new SOP to improve on operation. In-charge of recruitment, selection and training of new hires Monitor and manage the staff performance including punctuality, customer service and food quality In-charge of overall supervision of the outlet/restaurant Facilitate innovation and lead staff to implement change Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience Ensure and maintain service quality and professional etiquette Customer feedback management Examine food and beverage preparation Ensure quality control for food and service manage shop staff and arrange store work schedule. Beverage preparation such as tea, ice cream and other kitchen duties. Cashier and counter duties as assigned. Maintaining the overall cleanliness and tidiness of work areas. Be involved in the opening and closing of the store (depending on the shift). Other job tasks related to outlet operation


Working Days:


6 days





Working Hours:


12:30pm - 11:00PM


10:30PM - 9:00PM





Location:


AMK Hub near MRT and bus interchange


Toa payoh MRT