Outlet Manager
Job Description
Job description:
Oversee outlet's daily business operations
Lead, assign, schedule, coach, counsel and discipline employees
Monitor and control expenses according to allotted budget
Contribute operations information and recommendations to strategic plans and reviews
Prepare and complete action plans; meet customer-service standards
Leading the team members to deliver the highest quality of service to the guests
Responsible for the profitability of the outlet and preparing weekly reports for the management
Handle escalated complaints and report all issues and complaints to the company
Performs outlet-level support functions including customer service, scheduling, day to day operations, cashiering, loss prevention, maintenance and back-office support
Make hiring and terminations recommendations to management
Conduct weekly meeting with supervisor & team members
Required skills and qualifications:
At least five or more years of proven success in an operations management role preferrable service line filed Excellent communication skills, ability to communicate in English and Mandarin Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service Knowledge of business process and functions and outstanding leadership skills Ability to work with details and time-sensitive issues * Good decision-making skills and response to high pressure situations
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Job Detail
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Job IdJD1556056
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned