Job Description

We are looking for a responsible, dutiful and energetic outlet manager to be part of our family. In Aroma Coffee, barista is more than just a job. We are always learning, improving and becoming a better version of ourselves. We are on a first name basis with our regulars and know what they love. We help and take care of one another, just like a family.

As the outlet manager, your daily responsibilities include:

• Ensuring company vision is communicated and get everyone working together towards the same direction.
• Strive to achieve sales targets while respecting budgets during day-to-day operations.
• Assist in hiring new team members and oversee training of new team members.
• Planning and scheduling the roster for full timers and part timers.
• Delegate tasks appropriately to team members and assist the team as required.
• Ensure that the food shop consistently meets cleanliness, maintenance, and safety standards, including Back of House areas. (i.e. warehouse, washing area)
• Daily cleaning and maintenance of machine.
• Maintain payroll and attendance records.
• Ensuring that the food and beverage items are being served in compliance with operating procedures.
• Connecting with customers to build a loyal customer base. Handling difficult customers with professionalism and hospitality.
• Conduct weekly inventory checks, managing healthy stock level.
• Cashiering duties.
• Shop opening, closing, or shift handover procedures.
• The ability to work under pressure, and anticipate, react to any changes in the business level.
• Other ad-hoc tasks as assigned
  

• At least 2 years experience working in coffeehouses
• Strong sense of responsibility and duty
• Values and provides excellent customer service
• The ability to lead and manage the team
• The passion and ability to train junior employees