Job Description

JOB TITLE: OWNERS' ASSOCIATION EXECUTIVE (Work from Home) JOB PURPOSE: The "Owners' Association Executive" is responsible for providing the Owners' Association with high-level customer service and the OA team with administrative support.The role encompasses client interactions and communications as they relate to the respective portfolio. This includes Owners and Owners' Committee interaction, building occupants, service providers for all web-based, verbal and written communications for the site and off-site Owners' Association services; financial administration, reporting and asset management services.At all times the Owners' Association Executive will represent the VA Global brand in a professional and knowledgeable customer-focused and service-oriented way, maintaining relationships with all Owners, residents and Owners' Committees.JOB DESCRIPTION: OWNERS' ASSOCIATION / CUSTOMER MANAGEMENT

• Community e-mailbox management of the project/s under the portfolio.
• Ensure timely communications with customers via established channels.
• Assist to resolve customer complaints and contain escalations.
• Keep records of interactions and transactions of customers, keep records of customer complaints, inquiries, and comments.
• Assist Owners in providing service charges statement of accounts, invoices, and receipts. Provide information and clarifications on service charges queries and complaints.
• Issue various communication, notices, newsletters etc. to the community.
• Assist with maintaining an updated customer database.
• Assist and processes unit resale requests in accordance with Authority and company requirements.
• Ensure owners' records and documents are saved in the system.

OPERATIONS

• Provide remote secretarial and administrative support to the Owners' Association /Portfolio Manager and Homeowner Association including: Organize, prepare, and distribute documents including agendas, meeting minutes, reports, briefing notes, invoices, memoranda, and general correspondence.
• Ensure all meeting notices, agendas, supporting documentation and minutes are prepared and issued within the timeframes required under the applicable State and or Federal Law and as per policies adopted by the company and the HOA.
• Provide general support to the HOA Manager as a Business Unit where necessary.
• Assist with maintaining accuracy in HOA Data including details of the Roll of Owners, Insurance and Assets.
• Assist the Community Manager on administrative matters such as processing invoices for services, managing trackers for work completions and procurement of various services and goods for the HOA.

FINANCIAL

• Proper understanding of the community budget for the financial year and any financial aspects to be able to manage routine financial queries.
• Assist in the budgeting process by developing and amending the budget files as per the templates that may be adopted by the client and or the HOA.

COMMUNICATION & TEAMWORK

• Effectively and proactively work with the Owners' Association company and other teams within the HOA Management Company setup such as Finance, Administration & Contracts and Facilities Management teams.
• Adopt and demonstrate excellent interpersonal and customer service skills to ensure a professional image of the company is maintained.
• Assist with circulating / issuing the newsletter and other communication through the electronic channels available to the HOA.
• Contribute to the effective functioning of the team.

WORK QUALITY AND BRAND STANDARDS

• To ensure the highest standards of quality in all aspects of work, guaranteeing that the company brand values, and standards of work are never compromised.
• At all times act in the best interests of VA Global, the Client and the HOA representing all in a professional and competent manner.
• To ensure that all presentations, reports, documents are prepared in accordance with the brand and marketing standards of the client and or the HOA as may be applicable.

QUALIFICATION: Diploma in Real Estate Management / Building Services Real Estate Management, Business Management, Customer Service, HospitalityEXPERIENCE: 2-3 years' experience in real estate / property development companyCAI M100 certified is an advantage;KNOWLEDGE: Corporate acumen, real estate, retail, policies & proceduresExcellent command of English language.IT knowledge, Savvy with MS Office applications and the internet.SKILLS: Strong communication skills; time management; strong analytical, quantitative, and problem-solving skills.TRAIT: Customer-centric, Team player, Innovative, Able to handle stress, Versatility.Job Types: Full-time, Part-time, Permanent, Fixed term, TemporarySalary: Php20,000.00 - Php25,000.00 per monthSchedule:

• 8 hour shift

Ability to commute/relocate:

• Cagayan de Oro, Misamis Oriental: Reliably commute or planning to relocate before starting work (Required)