Job Description

Part Services Aftermarket Customer Account Manager-SIN00359
Description

BOMBARDIER
Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.
In your role, you will:

• Promote the Bombardier Customer Experience by ensuring prompt action and resolution is delivered by all responsible departments on all customer issues related to but not restricted to:
  • Financial oversight of accounts and Warranty Recovery.
  • Provide Support to the Bombardier Mobile Response Center.
  • Provide Support to all Bombardier Service Centers, Authorized Service Facilities and Customer Response Center.
• Facilitate resolution management with internal stakeholders pertaining to Customer queries and escalation (if required) to Senior Management to ensure the Customer’s expectations are met.
• Interface and network at all levels with the customer’s organization to ensure they realize and live the Customer Experience that Bombardier has built their repetition on.
• Engage in Continuous Improvement efforts to optimize the Customer’s / Bombardier processes and continue to put measures in place that will increase profitability and organizational growth.
• Serve as customer primary point-of-contact in daily communications.
• Keep current on all technical aspects of aircraft supported, including available modifications, manual revisions, service bulletins, and best operational practices.
• Provide support for internal and external part audits.
• Monitor, and ensure accountability by responsible departments in support of all customer issues.
• Available to travel frequently and at short notice.
• Guaranteed to support Holidays.

Qualifications

As our ideal candidate,

• You have a degree in Business Administration;
• You have minimum of ten (10) years of previous aviation experience;
• You have strong planning and organizational skills;
• You are proactive, results-oriented and customer focused;
• You are proficient in the use of software such all Microsoft products, SAP knowledge and Sales Force;
• You have excellent communication skills in English both spoken and written.

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.
We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.
Join us at https://bombardier.com/en/careers/career-opportunities
Your ideas move people.

Job Customer Service
Primary Location Singapore
Organization Aerospace
Schedule Full-time
Employee Status Regular
Job Posting 18.08.2022, 9:22:16 PM
Unposting Date 17.11.2022, 9:59:00 AM