Job Description

What the role is:

About Us: Together with key partners within Civil Service College (CSC), the Institute of Learning Technology (ILT) is embarking on a mission to develop a future-ready Whole-of-Government (WOG) digital learning ecosystem, capable of delivering dynamic and opportune learning experiences to support competency-driven growth of public officers. We aim to: Provide a one-stop, 24/7 Learning Management System (LMS)-as-a-service, for seamless learning experiences across modalities and channels. Integrate with WOG systems for data exchange that enables recommendations using artificial intelligence. Bring learning closer by making it accessible from commonly-used public service digital tools. Why Join Us: We are a growing team of passionate people on a quest to create new frontiers for learning anytime and anywhere. If you have a dream to pioneer unchartered grounds, come create with us and make impact happen! What the Role is: As a member of the Partnership and Business Operations Team, you will play a key part in several workstreams relating to the development of the new learning eco-system, chiefly in driving the programme migration processes of current users and developing new businesses.

What you will be working on:

• Foster partnerships with public agencies relating to the Whole-of-Government (WOG) e-learning eco-system. Identify emerging needs of public officers and the agencies for business development, refinement and support of services provided by ILT. Drive and execute content migration processes relating to the new eco-system including service design, customer experience and case management. Develop communication materials for internal and external engagement. Planning and management of service operations relating to the team's remit.

What we are looking for:

• At least 5 years of working experience in business development and managing customer outreach and engagement. Effective written and oral communication skills. Strong and confident interpersonal skills with the ability to build relationships and effectively engage stakeholders at all levels. Keen attention to details with good organising skills. Analytical and proficient in using data to measure impact and determine priorities. Self-driven, resourceful and results-oriented. Willing team player with a positive work attitude to support beyond the job scope. Excellent time management and ability to multi-task. Please note that this position will be on a 3-year contract.

About Civil Service College:

The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister's Office. We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a first-class public service. CSC brings together public officers from diverse backgrounds and provides them with opportunities for learning and skills upgrading. Our service-wide networks enable public officers to build capabilities, develop shared ethos and gain deeper perspectives, creating a collaborative environment for dialogue and knowledge sharing. Through our programmes and services, CSC aims to strengthen strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.

Civil Service College