Job Description

Job description

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC\xe2\x80\x99s international network and broad range of market leading banking products and services.

We are currently seeking a high calibre professional to join our team as a Partnership and Customer Success Manager, Global Platforms.

Principal Responsibilities

The Platforms Economy is driving global commerce at a face pace. Market dynamics, changing customer expectations and emerging technologies present an excellent growth opportunity for HSBC. Under such environment, HSBC Global Platforms is established to converge existing digital program initiatives to execute under single target operating model to maximise synergies, efficiencies, and market impact with top priority to provide seamless banking experience for our wholesale clients.

Our customers are becoming our partners, in doing so we are playing a new role in delivering financial services to our partner\xe2\x80\x99s customers to create new to HSBC customers and substantial incremental revenues. This trend is often referred to as embedded finance and brings with it an opportunity with new novel commercial options to recognise new value being generated, leading to alternative commercial models.

Role Purpose

Partnership and Customer Success Manager is responsible for strategizing, measuring, analysing, and optimising every aspect of engagement with our Partners and customers. The role helps customers to achieve their strategic objectives and maximise value from our product offerings and capabilities in the Embedded Banking space.

• Lead and identify external partnership & collaboration opportunities to support delivery of the HSBC Platforms strategy in the Embedded Banking space
• Encourage and enable constructive cross country and cross business collaboration
• Be familiar with industry trends, clients\' needs and maintain a working knowledge of HSBC platforms\xe2\x80\x99 products and services
• Proactively work with the Partnerships team to identify strategic opportunities
• Identify and analyse processing issues with client impacts, consistently communicate situational status and resolution, and advise on performance both internally and externally where possible
• Provide information and direction to clients regarding HSBC products, tools and services.
• Act as liaison for the client, provide issue management, proactive identification of processing efficiencies, service change support, and system enhancement support
• Coordinate internal resources to accomplish HSBC platforms and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization

Requirements

• University degree in relevant discipline
• Relevant experience in sales & distribution preferably in the financial institution.
• 4-5 years of experience in the Commercial Banking space, with solid knowledge and granular understanding of core processes including product development, marketing, distribution & servicing.
• Deep understanding and experience of multiple markets in Asia.
• Experience with parentship development, Digital innovation, start-up experience preferred but not critical.
• Flexibl e when managing shifting or competing priorities
• Experience working with cross-functional teams, and ability to influence peers
• Results-focused; strong orientation to business development
• Strong verbal and written communication skills

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

eFinancialCareers