Job Description

About ZenyumZenyum is one of Asia\'s largest consumer brands in the making. We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.We are backed by some of the world\'s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to create a place that you will want to show up for every single morning, and create products that make you smile more.Join us in our mission to spread smiles across Asia!As a Partnerships Operations Intern, your role will be crucial in enhancing the operations of both Zenyum and our partner clinics. This role is fundamentally about ensuring operational excellence, focusing on monitoring performance metrics, maintaining compliance with Service Level Agreements (SLAs), and managing the treatment plan progression effectively.Beyond the core operational tasks, the position provides opportunities to engage in strategic initiatives, including the development of Standard Operating Procedures (SOPs), automation enhancements, and operational strategy formulation. This role demands a blend of meticulous organization, strategic insight, and robust interpersonal skills for successful collaboration with our team and dental clinic partners.Ideal for individuals who thrive in a dynamic startup environment, this position requires a proactive approach, excellent organizational skills, and a capacity for strategic thinking. If you\'re driven by the challenge of maintaining smooth operations while contributing to strategic projects within a growing company, this role offers a fulfilling opportunity to impact Zenyum\'s success directly.Your responsibilities will be plentiful:

• Clinic and Internal Coordination: Act as the principal point of contact for both internal and external inquiries, ensuring smooth communication across all channels. Bridge our partner clinics and internal departments, resolving any escalations promptly and efficiently.
• Operations and SLA Management: Lead process improvements with our clinic partners and internal teams to consistently meet or exceed Service Level Agreements (SLAs). Regularly monitor SLA compliance, offering training and support to enhance performance. Work closely with sales, customer service, operations, and finance teams to ensure a superior client journey.
• Data Management: Keep clinic and doctor data accurate, comprehensive, and readily available, with Salesforce serving as the primary repository. Coordinate doctor schedules to ensure seamless operations and keep all stakeholders informed.
• Finance: Generate and send monthly invoices to partner clinics, maintaining a strict focus on data accuracy.

• Has a passion for healthcare innovation and customer satisfaction.
• Would be good to have a background in service delivery, preferably with experience in the dental or medical fields.
• Exhibits strong problem-solving skills, with an ability to think quickly and creatively under pressure.
• Demonstrates a keen interest in technology, data analysis, and operational optimization.
• Shows a commitment to learning and personal growth, with a readiness to tackle complex challenges.

Zenyum