Job Description

:Main Purpose of the Job:The Parts Advisor (Parts Counter) sells parts over the counter and answers enquiries over the phone. He/she assists customers in selecting required parts in a friendly, professional and efficient manner. Guaranteeing customer satisfaction and loyalty are top priorities. He/she is the main contact person to the technician in material request. He/she reports to the Parts Manager.Duties & Responsibilities:xc2xb7 Answering phone calls, providing retail prices and further information enquired by customers and the service department.xc2xb7 Attending to our technicians and all other customers inquiries and requests for spare parts at the counter.xc2xb7 To raise parts ordering request forms for customers cars as requested by service advisors/technicians via the Power Apps.xc2xb7 Informing the Parts Executive / Parts Supervisor to increase stocking level based on movement.xc2xb7 Identifying and ensuring correct parts are issued out to our technicians for repairing at our workshop as well as to ensure all parts issued out are discarded/invoiced via our DMS.xc2xb7 Keeping records of all ordered / special ordered parts and to ensure parts ordered are to be issued out to the requestor.xc2xb7 Staying in contact with the service department, body / paint shop, customers and warehouse for orders and delivery dates.xc2xb7 Update/inform customers when special ordered parts have been received if parts are ordered directly with the parts department and to arrange for collection.xc2xb7 To identify and update records on returned charged out parts from service department / body shop and to check that they are in good condition for future sales.xc2xb7 Ensure tidiness and cleanliness of workstations and parts mini store.xc2xb7 To carry our other duties that may be assigned from time to time by the management5.5 daysMon to Fri 8.30am - 5.30pmSat 8.30am - 12.30pm

Flintex Consulting