Part Time Call Centre Agent @ East [$12/hr] | Office Hours
Paya Lebar, Singapore, Singapore
Job Description
Our client is a statutory board of the Singapore government & provides great working opportunityResponsibilities:
- Handle general enquiries related to the Client\'s products and services.
- Address customer complaints and feedback promptly and effectively.
- Provide support to customers regarding online transactions, delivery of goods, and returns.
- Offer technical support to customers experiencing difficulties with accessing or using the Client\'s digital platforms or online services.
- Conduct outreach to customers for purposes such as payment reminders or collecting instructions for damaged items.
- Adapt to peak periods occurring between September and December, during the Client\'s eCommerce campaign periods.
- Utilize multiple communication channels, including customer service hotline, email, online contact forms, social media platforms and potentially activated chat function on the Client\'s website, to engage with customers and provide support.
- Excellent communication skills
- Proven track record of delivering high-quality customer service.
- Ability to multitask and handle high volumes of customer enquiries.
Direct Line: +65 9338 8173
EA License No: 91C2918
Personnel Registration Number: R23113561
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Job Detail
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Job IdJD1481537
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPaya Lebar, Singapore, Singapore
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EducationNot mentioned