Job Description

At Sports Schooling, we believe in raising active, confident and growth-minded children through sports. We run swim and other sports enrichment classes for children at multiple locations across Singapore.

As our Company continues to grow, we are looking for long-term part-time Customer Service Officers to serve as the Company\xe2\x80\x99s first point of contact and manage all parent inquiries during class. The Customer Service Officer will undertake all administrative duties at our front desk during weekends.

The ideal candidate will have a friendly and easygoing personality, while also being highly professional, perceptive and solutions-oriented. You should be able to deal with common customer questions and give accurate information. A customer-oriented approach is essential.

We want to kids and parents to feel welcomed and valued while on our premises.

Responsibilities

• Act as the first point of contact for parents and children at the front desk on weekends.
• In-charge of student attendance
• Collect payment and maintain updated records of payments
• Manage all inquiries and complaints in a professional and efficient manner
• Provide accurate information to parents and children about the company\'s services and policies
• Maintain a friendly and welcoming environment for all customers
• Undertake various administrative duties as needed
• Monitor inventory supplies and inform managers when necessary
• Make recommendations to managers on policies and initiatives to improve overall customer experience
• Able to work independently and in a team with a high level of motivation and initiative
  

Requirements

• Candidates that are able to commit long term will be given priority
• Enjoy interacting with children
• Good communication skills
• A friendly and easygoing personality
• Comfortable with technology (ideally with own laptop)
• The ability to create a comfortable and valued experience for kids and parents
• All training will be provided
• Background in hospitality/retail preferred but not required
  

Schedule

Positions are available for Saturdays and/or Sundays, weekly.

1) Full day Saturday 8:30 \xe2\x80\x93 6:00 PM (with break from 12:00-2:30PM) Location options: Choice of Bukit Timah, Buona Vista, Yishun, Bukit Merah

2) Full day Sunday 8:30 \xe2\x80\x93 6:00 PM (with break from 12:00-2:30PM) Location options: Choice of Bukit Timah, Buona Vista, Yishun, Bukit Merah

Salary

$13-15/hour

We are an equal opportunity employer and welcome candidates of all backgrounds to apply. However, all candidates must possess valid right to work in Singapore \xe2\x80\x93 we are unable to sponsor visas.