Patient Relations Executive
Job Description
Pleasant personality and positive attitude
Excellent communication and interpersonal skills
Active listening skills
Able to explain things in a friendly and professional manner
Good telephone etiquette with pleasant voice
Caring, helpful and supportive by nature
Strong sense of responsibility and ability to do what it takes
Meticulous, systematic and well-organized
Proactive, flexible, versatile, adaptive to change with can-do attitude
Good computer knowledge
Ability to set priorities and multitask well in a fast paced environment
Able to commit to 5o dayso of variable shift work
Minimum Diploma / Bachelor Degree in any discipline
Job Responsibilities:
A keen and resourceful learner to understand more about dental knowledge, able to explain dental treatment procedures and oral home care instruction to our patients Attend to all patients' enquiries in a timely and professional manner Service excellence Manage appointments and schedule for all clinicians Be our brand ambassador and build good relationship with patients Make follow up calls and handle treatment coordinating work Provide clinicians and patients administrative support Educate patients on our dental philosophy and treatment Use Patient Management System and office software efficiently Come up with new ideas and proposals for improvement projects Actively take part in enhancing overall patient service experience Initiate or participate in improvement projects to increase work efficiency and productivity
Job Types: Full-time, Permanent
Pay: $2,000.00 - $3,000.00 per month
Benefits:
Employee discount Parental leave
Experience:
Customer service: 1 year (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1693079
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMarine Parade, S00, SG, Singapore
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EducationNot mentioned