Job Description

Location:

Clinic at Novena Medical Center, Singapore

About Us:

Our clinic is committed to delivering high-quality medical care tailored to the Singapore community. We adhere to Singapore healthcare standards and prioritize patient comfort, safety, and satisfaction.

:

We are seeking an organized Patient Relationship Manager to provide both clinical and administrative support within our healthcare team. This role is vital to ensuring a seamless patient experience, serving as a key liaison between patients, medical professionals, and administrative staff.

Responsibilities:

Be the main contact for patients across the whole journey (pre-visit, visit, post-visit). Manage bookings, reminders, check-in, hosting, and clear updates on wait times/changes. Follow up on results, referrals, and next appointments; handle service recovery. Coordinate with doctors, nurses, and insurers/corporate panels (LOAs, eligibility, billing basics). Keep accurate notes in the Practice Management System and CRM; comply with PDPA/MOH rules. Track patient feedback and resolve issues promptly.

Qualifications:

5-8 years in patient relations/clinic front office/medical concierge or luxury hospitality. Strong communication and service recovery skills; calm and solution-oriented. Languages: Professional proficiency in English and Chinese (Mandarin); Japanese is a strong plus. Familiar with Singapore private healthcare workflows. Proficient with Practice Management Systems (PMS), CRM (e.g., Salesforce/HubSpot), and Google/Microsoft Office tools.

Schedule & Benefits

Flexible working schedule aligned with patient needs; occasional evenings/weekends by prior arrangement, with time off in lieu. Competitive base + performance bonus; medical benefits; training support. Package commensurate with experience.





Email your CV to


RECRUIT@NPC.SG





Subject: Patient Relationship Manager - Your Name