Patient Service Associate (2 Shift)
Yishun, Singapore, Singapore
Job Description
Major Duties and Responsibilities
(A) Specific
- To receive patients and visitors who present themselves at the counter.
- To attend to enquiries from both internal and external customers
- To perform admissions and provide financial counseling to patients and family members.
- To ensure that services rendered are entered promptly for charging purposes.
- To receive calls for bed booking and do bed reservations for patients.
- To collect payment for services rendered and accountable for payment collected.
- To schedule appointments for discharged patients who require follow-up at the clinics
- To assist in the receiving, filing and dispatch of case notes.
- To monitor the status of each patient's bill in the respective wards.
- To maintain the cleanliness and tidiness of the wards' counters.
- To assist in collecting data for statistics purposes.
To participate in Process Improvement Projects and streamline processes.
To work in co-operation with other service providers and departments in the discharge of their duties.
To adhere to the hospital's and department's standards in the discharge of their duties.
To participate in corporate events whenever necessary
To undertake other duties when assigned
Requirements:
- ? Minimum GCE 'O' Level or Diploma with experience
- Abe to perform 2 shifts (including Weekend & Public Holidays)
- ? Good communication and interpersonal skills
- ? Working knowledge of computer
- ? Relevant working experience will be advantageous
- ? Year of relevant experience will be considered for Senior Patient Service Associate
Institution
Khoo Teck Puat Hospital (KTPH)
Job Family
Ancillary
Working Hours
2-Rotating Shift
Education Level
NITEC / Higher NITEC, A-Levels, Diploma
Job Level
Non-Executive
Employment Type
Regular Full-Time
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Job Detail
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Job IdJD1231684
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationYishun, Singapore, Singapore
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EducationNot mentioned