Patient Service Associate (ambulatory Surgery Ward)

Singapore, Singapore

Job Description


As a Patient Service Associate in the Ambulatory Surgery Ward, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

  • Ensure clinic\'s operational and procedural area readiness based on desired service standards.
  • Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider\'s information for billing.
  • Perform cashiering duties, attend to and manage patients\' enquiries
  • Attend to any requests, emails and phone enquiries.
  • Provide chaperone assistance to doctors/nurses and prepare consultation documents
  • Assist clinic manager in administrative duties
  • Perform any other ad-hoc duties and responsibilities that may be assigned from time to time
Requirements
  • Candidate must possess at least \xe2\x80\x9cO\xe2\x80\x9d Levels/Diploma.
  • Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
  • Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
  • Able to multitask and work in a fast-paced environment.
  • Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
  • Be comfortable with working in inpatient wards.
  • Able to perform 2 rotating shifts (morning & afternoon).
If the role sounds interesting to you, please contact \'careers_alexandra@nuhs.edu.sg\' to understand more on the role. Please indicate the position that you are interested in the subject heading.

National University Health System

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Job Detail

  • Job Id
    JD1343578
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned