Patient Service Associate (urgent Care Centre)

Singapore, Singapore

https://sg.mncjobz.com/company/envirodynamics-solutions

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Job Description

Work location: Central
Work hours: 5 days work week only, rotating shift basis.
Morning shift: 7.30am to 3.30pm
Afternoon shift: 1.30pm to 9.30pm
Overnight shift: 9pm - 8am
Key Responsibilities:
Follow department SOPs to ensure all areas, equipment, and facilities are clean, functional, and well-maintained.
Keep brochures, materials, and signage up to date.
Patient Journey Management
Assist with registration, screening, inquiries, cashiering, and escalations.
Ensure accurate patient records, insurance, and billing information.
Promote self-help kiosk usage where applicable.
Room & Appointment Management
Prepare consultation rooms and ensure equipment and collaterals are ready.
Manage appointment bookings, rescheduling, pre/post-procedure information, and follow-ups on no-shows.
Prepare patient lists for review by clinicians.
Patient Service & Quality
Respond to patient inquiries via phone, email, or in-person.
Provide accurate billing information for procedures.
Support quality improvement initiatives and other tasks as assigned by supervisors.
Requirements:
Min. GCE O' Level Certificate / Diploma in Business Administration / Finance or related fields.
Strong teamwork, communication, and interpersonal skills
Ability to multitask and work in a fast-paced environment