Job Description

What\'s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

Front Office:

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.

Booking Office:

• Attending to incoming calls from internal and external stakeholders pertaining Operating theatre bookings/Bed admission requests.
• Scheduling surgeries in Operating theatre promptly & accurately
• Performing outbound calls to clinics to confirm surgery cases for the next day or if there are any amendments and cancellation.
• Attending to bookings/cancellation/amendment requests via chat.
• Achieve department KPI\'s and attend to all interactions across all platforms professionally and with high level of service.
• Allocate appropriate resources i.e. operating theatre, schedules of surgeons/assistants/equipments.
• Performing administrative duties such as blocking of operating theatre in the system/checking that cases are all accurately booked.
• To ensure that Operating theatre slots are effectively optimized.
• Facilitating bed allocation to maximize the utilization of beds.
• Identifying potential bed tight situation and activate contingency plans.
• Submit daily statistics to management.
• Any other ad-hoc projects and duties as assigned by supervisor.

24-Hr Urgent Care Centre:

• Providing efficient counter services, supervision of counter, billing and payment services.
• Performing registration procedure and collection of payment.
• Ensuring that all third party billing are accurately entered for claim processing.
• Processing and submitting claims for relevant parties/ companies.
• Computing RMO\'s commission on outpatient visits.
• Handling of phone enquiries.
• Performing screening and portering of patients.

How to Succeed

• Possess at least Nitec, GCE \'A\', \'O\', \'N\' Levels in any discipline.
• Minimum 1-year experience in a customer service position.
• Experienced working in a Contact Centre/Bed management unit/Operating Theatre scheduling unit will be an added advantage. (Booking Office)
• Able to work on shifts, weekends and public holidays if rostered.
• Entry level candidates are welcome to apply.

Additional Information

Career Level

Non-Executive

Qualification

Primary/Secondary School/O Level, Higher Secondary/Pre-U/\'A\' Level

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

,

Company Overview

Mount Alvernia Hospital is Singapore\'s first private and only not-for-profit Catholic acute tertiary care hospital. We provide compassionate, excellent and holistic healthcare to all, regardless of race or religion.

The hospital is a 304-bed general acute care medical institution; with tertiary medical capabilities and two multi-disciplinary medical specialist centres. The hospital is supported by over 1,300 accredited doctors, with about 150 specialist doctors located on the campus. An exempt charity, the hospital\'s annual surplus goes into developing and upgrading the hospital, supporting the Assisi Hospice and community outreach activities such as our outreach medical clinic for the poor and underserved, to SERVE ALL WITH LOVE.

Additional Company Information

Registration No.

T08CC4085D

Company Size

501 - 1000 Employees

Average Processing Time

14 days

Industry

Healthcare / Medical

Benefits & Others

Dental, Medical, TBA, TBA, Based on job type

Company photos

1/2

Mount Alvernia Hospital