Job Description

Contract Duration: 1 Year

Working Hours and shift:

1 PSO needed for the below shift

Permanent Overnight shift (9pm to 730am)

4 days work week including weekend and PH, 4 days might be stagger shift, not in a row.

3 PSO needed for the below shifts:

Shift 1: 7 am to 4.30 pm.

Shift 2: 12 pm to 9.30 pm

5 days work week, including weekend and PH, 5 days might be stagger shift, not in a row.

Job Summary

The PSO is responsible for the effective administration and operations of the Patient Service Centre.

Duties & Responsibilities

Perform and update patient registration information.
Perform cashiering duties in accordance with Standard Operating Procedures. Other duties include checking Medisave account holder\'s balances from CPF website; print out hardcopy and tagged this information to HIS after patient signed authorization.
Handle queries pertaining to doctors\' fees or patients\' hospital bill during discharge.
Process and respond to requests from patients received from letters, fax and e-mail as appropriate. Handles all general enquiries and if in doubt, refer to the senior staff on duty.
Follow up on all incomplete admissions / discharges.
Handling Bed and Operating Theatre Bookings after office hours /weekends /PH.
Keys in maternity patients\' bio-data upon receiving the completed pre-registration forms.
Handles all general enquiries and if in doubt, refer to the senior staff on duty.
Answer incoming telephone calls from patients, clinics and other organizations and deal with enquiries providing non-clinical advice and information.
Accompany the patients to the respective locations depending on the case type in the absence of the porter. Provide a wheelchair to the patients where and when necessary.
Attends to customer feedbacks and refer/update the Patient Service Executive/Manager accordingly.
Be accountable for your own standard of work and perform any other duties that may be assigned from time to time.

Job Requirements

Requirements

Good Communication Skills
1-2 years working experience in healthcare or hospitability industry
Proficient in MS skills - Excel, Words, PowerPoint to handle database
This is an outsourced role.

If you are keen to know more about this role, please email Aparna at aparna@rmagroup.com.sg and send your resume in MS Word format. Note that only shortlisted candidates will be contacted.

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