Job Description

Payment Assistant, Up to $3k, Sembawang - ACKL

Our client is a Singaporean electric utility company and retailer. Currently they are sourcing for a Payment Assistant to process day to day transaction related to payments and security deposit.

Working Hours : Monday - Friday, office hours

Working location : Sembawang Industrial Area

Responsibility:

1. Payment reconciliation

• Ensure all payment from different payment channels are reconciled with bank statement and with customer\xe2\x80\x99s balance.
• All payments via various payment channel being reconciled.
• Make sure customer\xe2\x80\x99s payment is updated correctly, including unallocated payment
• All Recurring payment (Giro & CC) are run on time for deduction from customer bank account & CC.
• Weekly Usave is process on time and in order.
• Payment received in bank statement via fund transfer, manual PayNow and cheques are created and properly reconciled.

2. Dunning process

• Ensure all reminders/ Dunning process are in place.
• Ensure reminder letters/ Email /SMS are sent.
• Follow up with uncontactable customers
• Waive late payment interest according to dunning levels.
• Negotiate / Propose instalment schedule
• Reconciled with MSSL records when transferred over.

3. Monitoring of customer payment and arrears.

• Ensure customer\xe2\x80\x99s pay in time and arrears are kept to a minimum level
• Monitor aging report calling list, ensure call centre agents follow up on customer\xe2\x80\x99s arrears. Perform arrears call and security deposit call as and when required.
• Prepare Transfer out letter of non-payment customer
• Compile and refer to collection agency for uncollectible debts
• Process excess payment / SD are refund upon final invoice.

4. Provide support to customer service team

• Ensure that customer\xe2\x80\x99s enquiries are promptly attended.
• Provide case support (customer enquiry) to Customer Service team as and when required
• Provide guidance and training to customer service team and/or call centre agents on business processes when necessary
• Mailing of hardcopy forms and LOA
• Process GIRO and CC application forms and ensure application status reflected in system
• Any other ad-hoc activities assigned by the supervisor

Requirements:

• Diploma or Degree holder in Business / Commerce
• Minimum 2 years of relevant working experience in account receivable / account payable
• Possesses basic IT knowledge
• Proficient with Microsoft Office and Excel
• Customer Service Oriented
• Basic IT knowledge
• Ability to apply creative thinking process while adhering to the company\xe2\x80\x99s operational requirements
• Ability to perform required tasks within a short timeline
• Able to work independently with minimum supervision
• Able to work in a fast paced environment
• Eye for detail
• Comfortable with performing high volumes of transactions
• Comfortable with performing calls

Interested candidates, who wish to apply for the the above position, please click the \xe2\x80\x9cApply now\xe2\x80\x9d below and send in your resume to Audrey_Cheah@persolkelly.com

We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd
EA License No: 01C4394
EA Personnel No: R23117933
EA Personnel Name: AUDREY CHEAH KAI LI

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