Job Description

The role of Payroll and HR Operations Specialist is based within the Shared Service Centre and diverse in nature. The position will require elements of advisory, data processing, technological interpretation, payroll processing, strong customer service, small scale project management and co-ordination skills to support its customer base across all Ipsen Sites.


You will be required to liaise with our payroll providers and work as one within the shared Service Team to ensure the processing of all site payrolls and HR operations activities, whilst delivering a 'best in class' professional HR and Payroll Shared Services experience.


The position requires an ability for the job holder to work both reactively and proactively in order to fulfil their duties. They will be required to work reactively on a day to day completing the activities triaged to them, whilst in parallel proactively working in line with the strategic vision and on allocated project related activities.

Main Responsibilities

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Advisory / Resolution:

Provide advice and guidance on payroll legislation ensuring the business is compliant within our payroll and HR activities. Provide a confident customer query resolution service in relation to pay and HR related matters. Provide guidance to the Shared Service Manager on Payroll related matters as the subject matter expert and to the HR Business Partners / wider HR Community. Perform route cause analysis on service breakdowns and manage through to resolution

Payroll and HR Processing / Customer Service

(Japan and APAC):

Provide transactional support, inclusive of preparing all required documentation and system updates and ensure Standard Operating Procedures are always followed, and quality controls are adhered to. Accountable for the management of the processing and balancing of all monthly payrolls through ensuring data accuracy and in accordance with country legislation. Query Resolution via CRM, Telephony and any other implemented communication channels. All data processing should be supported by the audited instruction in accordance with the Service Deliver Framework and saved to the payroll backup file. Ensure abreast of the countries legislation in which we provide services to in order to support the processes. Always practice in accordance with data privacy legislation. Data Inputting into HR and Payroll electronic systems ensuring data accuracy and employee records are accurate and timely maintenance of employee data. Audit and compliance checks Liaise with an external Payroll Vendor to ensure the smooth delivery of payroll whilst ensuring we own and manage our employers' responsibilities. Escalate any vendor service deviations to the Shared Services Manager.

HR Systems:

Utilise the shared Service Customer Request Management System to complete all work (emails, drop-ins, calls, submitted forms) into the Shared Service Department in accordance with the Service Level Agreement. Ensure full understanding and competence to use all 3rd party systems for all countries in which we provide services.

Performance / Continuous Improvement:

Always strive to exceed the SLA's, a minimum performance in accordance with the Service Deliver Framework. Key Performance Indicators are critical to the service and should be maintained at all times in accordance with the Service Deliver Framework. Completion of data quality checks between systems to ensure we maintain excellence in data quality. Lead on HR shared services projects with regards to the operational implementation with the support of the Shared Service Manager through to completion. Continuously review our ways of working and question "why" do we do this? "is" this the best way? "how" can we improve our ways of working? Lead on improvement ideas and implementation within the team ensuring SOP's and the payroll manuals are updated, key communications are shared and team members are trained in any step changes. Demonstrate a continuous improvement attitude, bring ideas of improvement to the team to ensure we are driving efficiencies in our everyday processes. Systems and process enhancements are a part of our ways of continuous improvement, ensuring efficiencies and high-quality service performance. Deliver Framework. Completion of data quality checks between systems to ensure we maintain excellence in data quality. Lead on HR shared services projects with regards to the operational implementation with the support of the Shared Service Manager through to completion. Continuously review our ways of working and question "why" do we do this? "is" this the best way? "how" can we improve our ways of working? Lead on improvement ideas and implementation within the team ensuring SOP's and the payroll manuals are updated, key communications are shared and team members are trained in any step changes. Demonstrate a continuous improvement attitude, bring ideas of improvement to the team to ensure we are driving efficiencies in our everyday processes. Systems and process enhancements are a part of our ways of continuous improvement, ensuring efficiencies and high-quality service performance.

Knowledge, Abilities & Experience

Education / Certifications:


Ideally with a Bachelor's Degree, relevant experience or working towards.

Experience:

Previous proven Payroll experience working across a multiple customer based at Senior Payroll Administrator or above. HR experience working in a Shared Service environment.

Languages:

English Language skill required and Mandarin is desirable in communicating with stakeholders in China office

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