Job Description

What the role is:
We are seeking an experienced HR Operations & Systems Partner to join our People Operations & Systems team (POS). This role combines systems administration, operational excellence, and HR service delivery to support our organisation's HR digital transformation journey.
What you will be working on:
Systems Administration & Management

• Manage and maintain multiple HR platforms including Workday, FormSG, and Monday.com, including user access management, role assignments, and license renewals
• Design, create and maintain digital forms, workflows, and system documentation to support HR operations and processes
• Ensure data integrity and system hygiene through regular audits, updates, and maintenance activities across all HR systems

HR Operations & Cycle Management

• Drive end-to-end annual HR cycles including (but not limited to) performance rating, bonus administration, and promotion exercises, ensuring timely completion and accuracy
• Oversee HR processes including (but not limited to) employee onboarding, offboarding, education verification, vendor payments, claims processing, and foregone payment reviews
• Maintain data accuracy and compliance through systematic validation and regular audits of HR records and transactions

Process Improvement & Documentation

• Develop and maintain comprehensive SOPs while continuously identifying and implementing process improvements across HR operations
• Lead reporting initiatives including creation of standard reports, ad-hoc analysis, and development of reporting frameworks to support decision-making
• Provide system expertise and advisory services to stakeholders, including guidance on system updates, process changes, and best practices

Stakeholder Management

• Act as the primary point of contact for all HR systems and process queries, providing timely resolution and expert guidance
• Build and maintain strong relationships with Business Partners and stakeholders through proactive communication and support
• Drive system adoption and process compliance through effective training, documentation, and change management

What we are looking for:
Education & Experience

• Diploma or Bachelor's Degree in Human Resources, Information Systems, or a related discipline.
• Minimum of 4 years of relevant experience in HR operations, with a strong focus on HRIS systems.
• Proven expertise in managing and optimizing HRIS platforms, particularly Workday.
• Demonstrated success in leading HR process improvements and operational efficiency initiatives.

Technical Skills

• Advanced proficiency in HR systems, databases, and Excel, with strong data analysis capabilities
• Hands-on experience in workflow design, system configuration, and process automation.
• Strong capability in managing multiple HR platforms while ensuring data accuracy and integrity across systems.

Soft Skills

• Highly analytical with excellent problem-solving abilities and meticulous attention to detail.
• Strong communication and stakeholder management skills, both written and verbal.
• Ability to work independently, handle ambiguity, and manage multiple priorities in a dynamic environment.

Preferred Qualifications

• Experience working with tools such as FormSG and Monday.com, and familiarity with HR operations in the government or public sector.
• Solid background in HR analytics, reporting, and continuous process improvement methodologies.
• Demonstrated track record in implementing HR technology solutions and driving digital transformation in HR functions.

About Government Technology Agency:
The Government Technology Agency (GovTech) is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions. GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg.

Skills Required