Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.

Position Statement

The Personal Assistant will provide support to the General Manager in the Executive Office. The role\xe2\x80\x99s core duties will include secretarial services, coordinating activities in the Executive Office and assisting other Executive Assistants and Secretaries when required. This role oversees all administrative and maintain an efficient and effective Executive Office.

What will I be doing?

As the Personal Assistant, you will be responsible for performing the following tasks to the highest standards:

• Arrange appointments and meetings for the General Manager, record them in the calendar/ diary and ensure the General Manager has the appropriate documentation for each appointment.
• Attend meetings such as Department Head Meeting, and any other when requested and take minutes of attended meetings.
• Receive visitors and guests on behalf of the General Manager and in his/ her absence, answering questions and concerns and following through with resolutions.
• Arrange room and restaurant reservations for VIP guest/ personnel if requested.
• Arrange and coordinate the General Manager\'s schedule and remind him/ her in time.
• Assist the General Manager in compiling guest data to be used for service quality improvement.
• Assess priorities of work and, wherever possible, assist in organizing the General Manager\xe2\x80\x99s priorities.
• Answer telephone calls in the Executive Office as and when required.
• Assist the General Manager to deal with hotel related official documents, such as owner\'s report, thank you letters, complaint letters and other business documents.
• File and record all business documents as required.
• Maintain strictest confidentiality at all times on all matters.
• Demonstrate essential overall knowledge of the organization.
• Understand the responsibilities of other sections and departments and cooperate with them.
• Adhere to the hotel\xe2\x80\x99s security and emergency policies and procedures.
• Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
• Ensure all reporting and servicing deadlines are met on a timely basis.
• Maintain an accurate tracking system for prompt handling of issues concerned.
• Abide by the team member handbook, hotel policies and procedures, hotel code of conduct.
• Maintain personal presentation to hotel standards.
• The Management reserves the right to change/ extend this job description if necessary, at any point of time during her/ his employment.
• Review analytical report and summarize key discussion points.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Personal Assistant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Possess a College Degree and above.
• Minimum 3 to 5 years relevant experience.
• Resourceful, creative and maintain flexibility.
• Passionate about delivering exceptional guest experiences.
• Able to work independently as well as in teams.
• Take ownership of your actions and decisions.
• Able to operate with a sense of urgency and discipline.
• Proficient in Microsoft Office, (Words, excel and power point)
• Able to do basic translation, advantageous.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision \xe2\x80\x9cto fill the earth with the light and warmth of hospitality\xe2\x80\x9d unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton