Job Description

Campaign: US Cruise Reservations AccountWork Condition: Permanent - Full-time EmploymentWork Type: Blended - OUTBOUNDWork Schedule: Shifting - USWork Arrangement: Onsite Reporting Site: Eastwood - MDC 100Salary Package: 23,000.00 all in package (18k Basic + 2k Non Tax Allowance + 3k Campaign Allowance)Minimum Qualifications:

• Sales target: Proactively use all available resources in order to generate targeted revenue of deposited new direct bookings
• annually; from both past and prospective customers, for Princess Cruises.
• Manage own time and priorities, to efficiently contact and service leads
• Build and maintain relationships with contacted leads to facilitate repeat business
• Champion and be an ambassador for the Cruise Holiday team including working with and developing outbound processes
• Display excellent customer service and exceed customer expectations at every opportunity; including (but not limited to) selling the right cruise holiday to meet customer needs
• Incorporate key messages and strategies to ensure the best outcome for the customer and the business , including brand compliance
• Utilize and develop creative selling techniques, including up-sell and cross-sell options to customers; promoting certain sailings as directed by the business
• Guide and influence contacted leads to make a booking using selling skills and strategies
• Proactively develop a lead follow-up process and strategy, including diary management to contact leads in a timely manner and the provision of further information and/or relevant brochure
• Take initiative to provide feedback and suggestions to the team and wider Customer Service department on process and procedural improvements
• Maintain the highest standards of professionalism in all interactions, creating a positive image of the products and the Company
• Challenge all levels of management utilizing correct channels, where facts and evidence require it
• Commit to and demonstrate the values and behaviors of Customer Service and the wider department / Company
• Other duties as required

Job Types: Full-time, PermanentSalary: Php20,000.00 - Php23,000.00 per monthBenefits:

• Paid training
• Pay raise

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Bonus pay
• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)