Job Description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!The Opportunity"As an SSM, you will develop long-term relationships with your customers, connecting with key business executives and stakeholders, developing an understanding of their business requirements and goals, and how they are using FICO Platform. Leveraging this customer knowledge, and your FICO Platform expertise, you will provide adoption, industry and solution best practices and personalized recommendations to ensure your customers maximize value from their investment in FICO Platform." - VP, Sales ManagementWhat You\xe2\x80\x99ll Contribute

• Manage relationships across various customer teams, brands, and/or departments to further strengthen FICO\xe2\x80\x99s partnership.
• Engage regularly with customers via strategic business and account reviews to evaluate needs and strategic direction.
• Be an expert on the customer\xe2\x80\x99s FICO Platform deployment and a go-to person along with the Platform SSE for their strategic business direction.
• Identify and grow opportunities within your customer base and collaborate with the sales teams to ensure growth attainment.
• Continually assess, document, and analyze customer progress toward stated goals and results, educating customers on the value they generate with their FICO Platform solutions.
• Ensure customers employ best practices and their FICO solutions are optimized for maximum value.
• Ensure any account issues are resolved quickly, leveraging resources from across the company as needed in partnership with the CSM team.
• Develop success plans for customers that outline their critical success factors, metrics for success, potential issues and provide recommendations.
• Monitor and facilitate the customer\xe2\x80\x99s adoption of our solution features and functionality, and provides the FICO team with an understanding of their overall business needs as they relate to our products.
• Partner with Professional Services to prioritize project delivery and maintain project workblocks.
• Establish a trusted adviser relationship that works to ensure customer\xe2\x80\x99s overall satisfaction with our products and solutions.
• Serve as an escalation point when needed to facilitate the resolution of unexpected issues, connecting customers with the right resources for assistance, and working with our helpdesk team to provide the appropriate business and technical context to ensure resolution.

What We\xe2\x80\x99re Seeking

• Relevant experience in a managing adoption and the associated revenue targets in a customer facing services role.
• Ability to work collaboratively with the SSE, KAM, GTS, Product Management, and CSM team members.
• Experience working with SaaS technology.
• Experience working with clients in financial services.
• Experience working around onboarding, CRM, collections and retail banking use cases.
• Proven track record of building management and senior management relationships.
• Willingness and ability to travel 25 \xe2\x80\x93 50%.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today \xe2\x80\x93 Big Data analytics. You\xe2\x80\x99ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.FICO makes a real difference in the way businesses operate worldwide:Credit Scoring \xe2\x80\x94 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.Fraud Detection and Security \xe2\x80\x94 2.6+ billion payment cards globally are protected by FICO fraud systems.Lending \xe2\x80\x94 3/4 of US mortgages are approved using the FICO Score.Anti-Money Laundering \xe2\x80\x94 our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financingGlobal trends toward digital transformation have created tremendous demand for FICO\xe2\x80\x99s solutions, placing us among the world\xe2\x80\x99s top 100 software companies by revenue. We support many of the world\xe2\x80\x99s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.Our success is dependent on really talented people \xe2\x80\x93 just like you \xe2\x80\x93 who thrive on the collaboration and innovation that\xe2\x80\x99s nurtured by a diverse and inclusive environment. We\xe2\x80\x99ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!Learn more about how you can fulfill your potential atFICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we\xe2\x80\x99re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don\xe2\x80\x99t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate\xe2\x80\x99s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.Information submitted with your application is subject to the FICO Privacy policy at

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