Job Description

The role involves on the development, integration, and operation of digital workplace platforms and end-user technologies. It requires applying modern software and security engineering practices, ensuring platform reliability through SRE principles, and managing enterprise tools for communication, collaboration, and identity management. The position also includes project coordination and support for endpoint devices and IT service desk operations to enhance user productivity and experience.

Responsibilities

+ Develop, implement and integrate scalable enterprise end-user and service desk platforms and services, including hardware, software, and SaaS tools, applying engineering best practices across COTS and proprietary solutions + Apply modern software engineering practices such as Infrastructure as Code (IaC), CI/CD pipelines, automated testing, and version control to enhance platform reliability and agility
+ Ensure platform reliability and Digital Employee Experience (DEX) by administering observability tools, defining and monitoring SLOs/SLIs, and responding effectively to operational issues through proactive troubleshooting and execution of incident response plans
+ Design secure and intelligent platforms by integrating security principles (e.g., access control, encryption, compliance) and managing AI agents for automation and improved digital experiences

Requirements (Minimum Qualifications)

+ Degree in Computer Science/Engineering or Electronic/Electrical Engineering + Manage device management systems (e.g., MECM, Samsung EMM, WS1, UEM)
+ Manage VDI platforms (e.g., VMware Horizon, Citrix, Azure Virtual Desktop, AWS Workspaces)
+ Administer IAM systems (e.g., Directory services, SSO, MFA)
+ Knowledge with IT service desk platforms (e.g., Jira Service Desk, ServiceNow)
+ Support endpoint security tools (e.g., Trellix AV, DLP, EDR)
+ Support video conferencing systems (e.g., Cisco, Q-Sys, Pexip)
+ Familiarity with modern DevOps practices and tools (e.g., PowerShell, Python, Terraform)
+ Familiarity with advanced observability platforms (e.g., NexThink, ServiceNow).

Nice-to-haves

+ Experience in driving continuous improvement in digital employee experience + Proficiency in enhancing Digital Employee Experience (DEX) through analytics and automation
+ Strong understanding with workflow automation and service desk analytics
+ Familiarity with modern DevOps practices and tools
+ Exposure in managing AI agents for enterprise automation

As CSIT is an agency under the Ministry of Defence (Singapore), only Singapore Citizens will be considered.