Provide support and assistance during the transition phase, ensuring a smooth handover from project implementation team to operations and maintenance team.
Implement IT Service Management (ITSM) and ITIL best practices to optimize service delivery and operational efficiency.
Collaborate with project teams to transition from project build mode to hyper-care mode.
Support Finance applications within the Insurance domain, addressing specific operational and maintenance requirements.
Qualifications
Degree in Information Technology, Computer Science, or a related field.
Proven experience in IT Service Management (ITSM) and ITIL framework, with a strong understanding of service transition processes.
Previous involvement in supporting Finance applications within the Insurance industry is highly desirable.
Hands-on experience in setting up and managing service desks, including incident management and user support.
Ability to create and implement Technical Target Operating Models (TTOM) to support transition and operational requirements.
Preferred ExperienceExperience in developing Insurance Finance Application target operating model. Knowledge/Understanding of Insurance Finance Applications such as MI, Financial Planning & Analysis, Actuarial, IFRS17, others.Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.