Job Description

About Us:We are a leading SaaS company specializing in e-commerce solutions through Shopify. We are dedicated to empowering businesses by providing cutting-edge software solutions that enhance their online presence and streamline their operations.As a Point of Contact (PoC), you will serve as the primary liaison between our customer service team and various departments, both domestically and overseas. Your role will be pivotal in ensuring seamless communication and collaboration across different teams, aiming to enhance customer satisfaction and operational efficiency.Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this position to roan.diaz@channelwill.comThe Role\xe2\x97\x8f Ensure smooth information flow between customer service agents, product, managers, and account managers to ensure effective communication and coordination.\xe2\x97\x8f Resolve issues that require coordination between teams.\xe2\x97\x8f Provide updates and reports on customer service performance and operational issues.\xe2\x97\x8f Coordinate with overseas agents to address customer queries effectively and maintain consistent service standards.\xe2\x97\x8f Contribute to process improvements based on customer feedback and team insights.\xe2\x97\x8f Support training and development initiatives related to customer service protocols and departmental procedures.Ideal Profile\xe2\x97\x8f Fluent in Chinese and English, both written and verbal\xe2\x97\x8f Experience in customer service or related fields.\xe2\x97\x8f Strong communication skills and ability to engage with relevant parties at different organizational levels.\xe2\x97\x8f Organizational skills to manage multiple tasks and deadlines effectively.\xe2\x97\x8f Proficient in software applications\xe2\x97\x8f Familiarity with Shopify platform or any related e-Commerce tools is a plusWhat\'s on Offer?

• Flexible working options
• Opportunity within a company with a solid track record of performance
• Leadership Role

Channelwill