Job Description

Responsibilities

• Upload employee movements (addition / changes / termination) in portal and inform insurers within established turnaround time.
• Preparing renewal data for submission to insurer & client as per defined process steps.
• Handling of daily exception report from data uploading.
• Handling of assigned accounts by ensuring accounts matters are attended in a timely manner.
• Handling appeals/escalations from client (HR/employee) on medical underwriting
• Liaise with underwriters on underwriting requirements and update Insurer\xe2\x80\x99s decision in portal.
• Handling appeals/escalations from client (HR/employee) on medical underwriting.
• Liaise with Contact Centre on policy administration related areas.
• Prepare the required documents for mail merge.
• Approach manager on timely basis for guidance and unresolved issues
• Be flexible and positive with all business needs change
• Adhere to PDPA & compliance rules, escalate to manager if there is violation immediately.
• Involve in user acceptance testing during renewal, new system feature and for new client launch
• Manage day-to day operational and administrative tasks related to billing
• Handle bill adjustment requests and confirm the details of the invoices against source documents
• Check data in accounting system on accuracy of bill, generate Debit Note as and when required
• Other duties and responsibilities as assigned as per the manager related to census management.

Requirements

• Proficiency in Microsoft Excel
• A Diploma holder with minimum 2-3 years of work experience in insurance
• Exercises good judgement and discretion
• Customer / Quality Focus
• Attention to detail, and excellent written and verbal communication skills
• Take ownership/accountability for the job/task assigned and do everything possible to take it to completion.
• Detail oriented and ability to prioritize work.
• More experienced insurance billing specialists work with minimal direction and oversight.

Job Type: Full-time Salary: $3,000.00 - $4,500.00 per month Schedule:

• Monday to Friday

Education:

• Local Polytechnic Diploma (Required)

Experience:

• Insurance: 2 years (Required)
• Microsoft Excel: 2 years (Required)

License/Certification:

• Singapore NRIC (Required)

Work Location: In person