Job Description

What the role is:

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life\'s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on:

• Review and process claims related to the Home Protection Scheme (HPS) and Dependants\' Protection Scheme (DPS). \xe2\x80\xa2 Ensure accuracy and completeness of claim documentation. \xe2\x80\xa2 Liaise with relevant parties to gather necessary information for claims adjudication. \xe2\x80\xa2 Oversee the administration of policies for HPS and DPS. \xe2\x80\xa2 Maintain accurate and up-to-date policy records. \xe2\x80\xa2 Handle policy-related inquiries and provide assistance to policyholders. \xe2\x80\xa2 Provide support to supervisors in project implementation. \xe2\x80\xa2 Conduct research and data analysis to contribute to project proposals. \xe2\x80\xa2 Assist in the rollout of process enhancements and improvements. \xe2\x80\xa2 Maintain proper documentation of claims and policy administration processes. \xe2\x80\xa2 Generate regular reports on claims processing and policy administration activities. \xe2\x80\xa2 Address customer inquiries related to claims and policy administration. \xe2\x80\xa2 Identify opportunities to optimise workflows and increase efficiency. \xe2\x80\xa2 Implement changes to streamline administrative processes. \xe2\x80\xa2 Undertake any ad-hoc duties assigned, contributing to the overall flexibility and responsiveness of the team.

What we are looking for:

• At least 2 years of work experience preferably in insurance claims processing and policy administration. \xe2\x80\xa2 Good analytical and research skills for processing claims and contributing to project proposals. \xe2\x80\xa2 Good organisational skills to maintain accurate policy records and manage administrative processes. \xe2\x80\xa2 Excellent written and verbal communication skills. \xe2\x80\xa2 Ability to effectively communicate with internal teams and external stakeholders. \xe2\x80\xa2 Good attention to detail to ensure accuracy in claims processing and policy administration. \xe2\x80\xa2 Ability to identify issues, propose solutions, and contribute to process enhancements. \xe2\x80\xa2 Customer-centric mindset with the ability to address inquiries and provide assistance to policyholders. \xe2\x80\xa2 Proficiency in using Microsoft Office Suite and familiarity with relevant software for policy administration. \xe2\x80\xa2 Proactive approach to identifying opportunities for workflow optimisation and process efficiency. \xe2\x80\xa2 Demonstrating a preference for innovative solutions and interest in exploring automation tools, What you can expect \xe2\x80\xa2 A challenging and rewarding career \xe2\x80\xa2 A variety of formal and informal training to enhance your skills in the evolving technology landscape \xe2\x80\xa2 Promotion opportunities based on your capability and on-the-job performance \xe2\x80\xa2 A friendly work environment with like-minded colleagues to co-create and collaborate together \xe2\x80\xa2 A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service \xe2\x80\xa2 A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day \xe2\x80\xa2 A comprehensive rewards package \xe2\x80\xa2 Annual leave and pro-family leave \xe2\x80\xa2 Medical and dental benefits \xe2\x80\xa2 Access to recreational activities \xe2\x80\xa2 Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board:

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life\'s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work - The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference. Professional Growth - At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture - When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone\'s voice is heard, and contributions are recognised and celebrated. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Central Provident Fund Board