Job Description

Prudential\xe2\x80\x99s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people\xe2\x80\x99s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Job Profile Summary:In this role, you will administer and maintain a portfolio of policies with high complexity and ensure all servicing needs of clients are met. You will also play a crucial role in bridging the gap between business objectives and technology solutions. You will collaborate with stakeholders across various departments to identify and define business requirements, analyze processes, and recommend solutions to drive operational efficiency. You will report to the Billing Team Lead, Enterprise Business Operations.:

• Manage and support assigned portfolios to ensure BAU activities are carried out with high level of accuracy, efficiency and within the agreed turnaround time. This includes but not limited to issuance of bills, policy contracts and endorsements.
• Handle all enquiries (via email and phone) and escalated cases from clients, intermediaries, TPA and other departments.
• Perform monthly audit reviews on fellow teammates\xe2\x80\x99 cases to ensure accuracy.
• Work with different appointed Third-Party Administrators (TPAs) to ensure that clients\' requested services are provided for. Ensure that clients\' complaints / feedbacks are resolved with the TPAs, and clients\' service level agreement are met.
• Collaborate with stakeholders to gather, analyze, and document business requirements, objectives, and functional specifications.
• Able to analyze existing business processes, systems, and workflows to identify areas for improvement and optimization.
• Facilitate meetings with stakeholders to elicit requirements, resolve issues and ensure project alignment.
• Create and maintain accurate documentation, including business process flows and user stories.
• Monitor project and/or product launch progress, identify risks and issues and develop mitigation strategies to ensure successful project delivery and/or product launch.
• To provide requirements and perform User Acceptance Testing (UAT) for system enhancements, process improvement and defects when required.
• Other Adhoc assigned tasks based on business needs.

Who we are looking for:Competencies & Personal Traits

• Solid understanding of end-to-end Group Insurance life cycle and business processes.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational and time management skills with the ability to prioritize and manage BAU and projects simultaneously.
• Enjoy working with people at all levels and across functions
• Curiosity in exploring new tools and solutions to address operational needs
• Possess good communication skills, both verbal and written, with the ability to effectively communicate complex concepts to technical and non-technical stakeholders.
• Positive, influencing and willing to embrace change.

Working Experience

• 3 to 5 years of working experience with insurers or insurance related industry
• Prior experience with employee benefits scheme
• Knowledge of Group Insurance products is a must
• Good knowledge of MS Office applications

Professional Qualifications

• M5
• Health Insurance

Education

• Diploma or Degree

Language

• English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential