Job Description

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Job Profile Summary:
In this role, you will perform policy assessment and make sound judgment & decision on the policy changes & upgrade. You will also handle appeal and cases escalated for complaints. As part of this dynamic role, you will report to the Policy Services Segment Head, Customer & Policy Management and work closely with internal and external stakeholders to complete end to end transaction requests in compliance to guidelines and service standards.

:

• Handle end to end multiple transaction requests
• Perform policy assessment and make sound judgment & decision on the policy changes & upgrade
• Handle appeal and cases escalated for complaints.
• Face to face service interaction with the sales team at PruBusiness Centers and follow up with customers.
• Monitor and ensure we adhere to guidelines governing processes, transactions and administration
• Deliver good customer service and ensure service standards set by the Company are achieved
• Be involved in projects, testing, initiatives, and new product launches

Who we are looking for:

Competencies & Personal Traits

• Excellent communication, interpersonal and problem-solving skills
• Highly motivated, results & customer service oriented
• Strong analytical and quantitative skills
• Proficient in MS Office

Working Experience

• Work experience in the insurance industry will be an advantage

Education

• Degree in Business Administration/Management

Language

• English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.