Job Description

This Role:
Premier Partner Experience Expert
Duration: 6 Months( renewable)
Location: Singapore
Client: Fortune 500 tech company

We are seeking a support operations expert to join our client\'s Operations team that will support partners.

This individual will directly support our partners, provide partner support experiences and help to reduce operational issues with our partner programs and related products. Candidates will be self-motivated, organized, and excited about getting into the details and solutions with operational issues. Candidates should also be comfortable in ambiguity and flexible to frequent changes in a fast-moving environment. This role will be work from home (WFH) and based in Singapore.

Responsibilities

Up to 80% of the time

• Provide our partners with a high touch and effective support experience
• Onboard partners and serve as primary Ops point of contact
• Respond to inbound partner inquiries about product features, bugs, etc.
• Troubleshoot complex issues and translate pain points to effectively resolve issues
• Spot trends in partner issues and communicate feedback to cross-functional teams
• Operationalize processes to improve partner experience

Up to 20% of the time

• Improve our support workflows around issue resolution and product insights
• Develop product and issue specialization to improve the quality of support
• Help build and maintain a central knowledge base
• Train new employees on current workflows, standard processes, and internal tools

Minimum Qualifications

• 2+ years of experience in operations, customer support, technical support, or account/partner management
• Experience using Excel and/or basic data & insights tools
• Strong attention to detail
• Able to work non-traditional hours (outside of 9am-6pm) occasionally

Preferred Qualifications

• Experience in the media industry, support, or operations
• Experience with APIs

Interested parties please click "Apply Now" or send your CV directly to Meenakshi Sharma (EA Reg no: R1545911) at Meenakshi.Sharma@peoplebank.asia.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Peoplebank