Premium Services Manager
Singapore, Singapore
Job Description
The successful candidate will join Airport Operations Department, Customer Services & Operations Division. He/she will be responsible for overseeing the daily operations of the lounges at Changi Airport and delivering service to our passengers in a consistent and effective manner.
Key Responsibilities include:
- Overseeing SQ Premium Service Supervisors (PSSs) and Senior/Passenger Relations Officers (S/PROs) in the daily operations of the lounges.
- Managing vendors and service providers (housekeeping, catering, maintenance, etc.) contracted to provide product and services to our lounges. This includes daily follow-ups and chairing monthly meetings with the vendors on operational issues.
- To be involved in the selection and performance review of the vendors’ team.
- Formulating Standard Operating Procedures (SOPs) to optimize lounge operations.
- Formulating Business Continuity Plannings (BCPs) to ensure the undisrupted operations of the lounges during crisis.
- Handling pax in the lounge, when required.
- Involvement in projects involving the development of F&B services, IT and lounge infrastructure.
- A degree in any discipline will be preferred.
- Keen interest in operations and customer service.
- Good vendor management and communication skills would be plus.
- Must possess a good team spirit to work together internally and across departments in order to plan for operational services.
- IT Proficiency e.g. MS Office
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Job Detail
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Job IdJD1065365
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned