Process Lead And Project Manager Insurance
Singapore, Singapore
Job Description
About the job
The Role:
My Client is a leading multinational Insurance Firm, and we are looking for a Process Improvement and Project Manager to join the team in Singapore.
Responsibilities:
- Lead and support the strategic review and continuous improvement of the cross-cutting and transversal process to enhance efficiency, reduce turnaround times, and improve customer satisfaction.
- Implement innovative solutions and technologies to streamline the end-to-end communication in-/out bound processes across Operations, Claims, and Distribution Channels.
- Work closely with relevant business pillar owners, Technology, and customer service teams to ensure the successful implementation of process improvements, fostering a culture of excellence and customer-first thinking.
- Conduct detailed process discovery analysis, including journey mapping, to identify improvement opportunities and develop solutions that optimize performance metrics such as straight-through processing (STP), turnaround time, efficiency, and effectiveness.
- Measure and analyze operations efficiencies and effectiveness metrics.
- A bachelors degree holder
- At least 8+ years of experience in Operations and Project management in the insurance industry
- Proven track record and experience on Project management and Agile
- Excellent analytical skills
- Excellent verbal and written communication
- Strong skillset of project management practices (PMP, Prince2 is a plus)
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Job Detail
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Job IdJD1409350
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned