Job Description

Department Operations
LevelExperienced (Individual Contributor)
LocationSingapore
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

As a Product Manager for Clearing & Settlement, you will develop a deep understanding of eCommerce financial systems and lead end-to-end product solutions that enhance our clearing and settlement processes. Your work will directly impact marketplace financial reconciliation, risk monitoring and mitigation, seller experience, and compliance initiatives.

:

Develop a comprehensive understanding of Clearing & Settlement systems within the eCommerce landscape Lead the design and development of features that facilitate marketplace financial reconciliation, risk management, and regulatory compliance Collaborate cross-functionally with Finance, Operations, Product, Engineering, Design, and Data teams from both regional and local, to deliver sustainable and user-centric solutions, and transition offline processes to automated, systematic online solutions Own and drive the product vision, strategy, and roadmap for clearing and settlement solutions Manage end-to-end product lifecycle -- from requirement gathering, product design, development, to rollout -- including UI/UX and backend logic, iterating based on data insights and user feedback Conduct market research, competitive analysis, and user interviews to inform product decisions and identify industry best practices

Requirements:

Bachelor's degree or higher in Finance, Accounting, Computer Science, Business Analytics or related fields Minimum of 5 years' experience in product management or business analysis, in tech or finance industries Strong quantitative and qualitative reasoning, with excellent logical and critical thinking skills Excellent communication skills, capable of leading complex discussions and coordinating multiple stakeholders independently Customer-centric mindset with a keen business sense and focus on delivering value Proactive, self-motivated, and with a strong ownership mentality Highly organised, results-driven, able to manage multiple priorities simultaneously, and adaptive to changes * Bilingual in English and Mandarin to facilitate cross-border discussions and collaborations with stakeholders from Asia