Job Description

The Role Responsibilities

We are looking for a Digital Banking Product Manager to lead the digital capabilities deliveries from the digital business side for our Digital Platform (Primarily Online and Mobile Banking but also including Pre-Login Website and onboarding flows). Understanding of UX and customer journeys is a big plus. Project management skills are also desirable as the selected candidate will be managing multiple streams of digital product deliveries.
The candidate should have a keen eye for detail and excellent communication skills.
Ultimately, The candidate will ensure that our digital experiences across digital touch points work as intended.

Strategy

• Responsible for outlining the future strategy of digital investments, execution of that strategy and delivery of business outcomes.

• Responsible for owning the product roadmap and execute product strategy including but not limited to planning, delivery, communication, and on-going optimization of the Online & Mobile Banking platforms.
• Assimilate varied forms information such as quantitative analytics data, research reports, client feedback, market trends and consumer demography statistics and then combine this to help the Digital team define a vision and strategy for new product development.

Business

• Develop best-in-class digital journeys in collaboration with various partners such as Client Experience, UX design team etc, applying design thinking with a deep knowledge of our users and customers and data regarding how our customers engage with us.

• Collaborate and co-create plans with various partners such as Product Managers, Product Owners and Developers that translate consumer needs into product features that enhance existing product suite for our clients

• By coordinating between partners and internal stakeholders, you will ensure timely development and launch of initiatives and enhancements to the digital platforms whilst maintaining key focus on User Experience, quality of deliveries and ensuring system stability.
• Define project launch communication strategies to maximise customer awareness and engagement as well as monitor, track and manage the performance of all launches
• Accountable for driving platform customer satisfaction (NPS) and ensure best-in-class customer experience & platform performance across the Digital Banking channels
• Conduct regular pulse checks of customer complaints & feedback to uncover areas of friction within the customer journey and unmet needs or JTBS (Jobs to be done).

Processes

• Leverage processes, such as Agile and Design Thinking, to facilitate timely decision-making, and resolution of conflicts
• Ensure that all deliveries are well aligned to internal global process standards

Governance

• End to end management of all platform implementations and enhancements from clearly defining business requirements, completing & documenting robust User Acceptance Testing, ensuring holistic Production implementation User Verification Testing and conducting robust training of frontline units for all key launches.

• Ensure full compliance with all established guidelines is met, at all times.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Responsibilities

• Review and analyse digital journeys
• Collaborate with various POs to review/develop the right product features
• Communicate with internal business and tech stakeholders

Our Ideal Candidate

• BSc/BA (Or higher) in Mathematics, Computer Science, Engineering or a related field.
• 5 + years in a Digital related business with focus on Digital Products or Channels
• Preferably with experience in Digital Banking with leading Banks or experience with leading FinTechs
• Proven experience in Online & Mobile product management with extensive Project Management skills
• Familiar with digital and mobile technologies, emerging trends and Agile management framework - Product Owner or Scrum Master certification is an advantage
• Strong abilities in UI/UX (formal education is a plus) and Design Thinking / Human Centred Design
• Strong communication and interpersonal skills with a positive working attitude
• Able to work independently, is a self-starter and can navigate ambiguity & rise to challenges
• Experience in data analytics, tracking and reporting tools such as PowerBI, Adobe Analytics is a plus

Role Specific Technical Skills And Competencies

• UX Knowledge
• Project Management
• Communication and Presentation Skills
• Understanding of Mobile App business and tech
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Be better together , we can be ourselves, be inclusive, see more good in others and work collectively to build for the long term.

In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers