Job Description

[What the role is] The Government Technology Agency (GovTech) is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.
GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.
Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!
Learn more about GovTech at tech.gov.sg.
[What you will be working on]
Who we are
The GovTech Anti Scam Products Team's mission is to build tech solutions to detect, disrupt and deter scammers at scale. The work spans data infrastructure, developing and deploying AI & ML to scale proactive detection, API connections to partners, as well as front-end systems for enforcement agencies.
What you will be working on:
As a Product Manager, you will be at the forefront of our mission to combat scams and protect Singaporeans, working closely with cross-functional teams across multiple agencies (including law enforcement). You will be responsible for driving the product roadmap, whilst constantly adapting (and delivering!) to meet the ever-changing scam landscape. And at the core, this means building a foundation of knowledge across user needs, technical constraints, and design goals so you can act as a bridge across all of them.
Concretely this means:

• Understanding users better than anyone else

• Conducting user studies to understand their needs and problems

• Analyzing data to uncover usage patterns that inform product decisions

• Researching the industry to understand existing solutions

• Keeping things organized

• Running efficient meetings to keep people updated and make good decisions

• Prioritizing, planning, and tracking what needs to be done

• Documenting key information and decisions about the product

• Communicating across teams

• Explaining technical considerations to non-technical audiences

• Comfortable with public-speaking, giving presentations, writing papers etc

• Identifying key stakeholders and convincing them to give their support

• Coordinating efforts across multiple roles from marketing, legal, finance, operations, and more

• Making good product decisions

• Working with designers to create intuitive user experiences

• Creating multiple proposals for the many forms a product can take

• Driving the team toward consensus on what the product should be

We're here to improve how we live as a society through what we can offer as a government. You will work on meaningful projects to reduce scams - one of the most pertinent problems Singapore faces today, with the opportunity to make a big impact on people's lives.
What we are looking for:

• Want to work for the public good - We are public servants, we serve the public.

• Take initiative to make things happen - Tackling the evolving scam space means an uncharted domain and sophisticated adversaries, so we need to challenge the status quo and not wait for instruction

• Have solid communication skills - You need to be able to write clearly and concisely, give good presentations, and know how to get people working together

• Can analyze and use data to solve problems - The ability to apply specific approaches and knowing what data you would need matter more than knowledge about advanced statistical techniques

• Have (some) experience writing code - You don't need to be an expert engineer or data scientist, but you need to be able to work with engineers and data scientists and develop a strong understanding of technical considerations

• Have a good design sense - This means empathizing with users and having an intuition of what good and bad products look like

Overall we look for people who have ability, initiative, good communication, and strong values.
Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programmes.
We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.
Learn more about life inside GovTech at go.gov.sg/GovTechCareers.
Stay connected with us on social media at go.gov.sg/ConnectWithGovTech.
[What we are looking for]

Skills Required