Job Description

Product



Product Manager - Trust & Safety Platform (AI Solution) - Singapore



Location

:



Singapore



Employment Type

:



Regular



Job Code

:



A101779



Responsibilities



About The Team

The Trust & Safety Platform Product - Risk and Response team work closely with cross functional teams of engineers, data scientists, operations, and various relevant internal teams to build safety platforms and toolings, to empower internal operations and enforcements with LLM technologies during real world harm events or trends, and to safeguard the platform across different product features.



Responsibilities

Identify high-impact Trust & Safety problems and build product/automation solutions with LLM technologies that enhance risk handling efficiency and accuracy; Partner closely with cross-functional stakeholders such as operations, engineering, algorithm teams to understand pain points and translate them into product solutions; Define business and tooling metrics for risk handling, evaluate performance through both qualitative and quantitative methods, and drive strategy and product iterations to continuously improve handling effectiveness; Help define product roadmaps, write clear PRDs, manage timelines, and drive iterative launches in fast-paced environments; Deeply understand the workflows and challenges of risk handling and design solutions that actually work in practice.

Qualifications



Minimum Qualifications

Bachelor's degree or above, with 1+ years of experience as a product manager in internet companies, or hands-on experience with LLM (Large Language Model) applications; Strong ownership and communication skills, with the ability to manage multiple stakeholders across time zones and influence global cross-functional teams in ambiguous and fast-paced environments; Proficient in data analysis languages such as SQL, with strong logical thinking and analytical skills; capable of systematically breaking down complex problems and quickly identifying key issues; Solid understanding of user-centered design principles and user research methodologies, with experience applying them to drive product development; Proficient in prototyping tools such as Axure or Figma, with the ability to create clear and effective product wireframes.

Preferred Qualifications:

Prior experience in the Trust and Safety domain or strategy-focused product management is a plus; Basic understanding of how algorithms and LLMs work; Educational background in statistics, mathematics, computer science, or a related field is preferred.

Job Information



About TikTok



TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



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Why Join Us



Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.



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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.



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Diversity & Inclusion



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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



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Trust & Safety



TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.



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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.