Job Description

Company Description

Publicis Sapient is a leader in digital transformation space, helping the best brands in the world get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We fuse strategy, consulting and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices around the globe, our experience spanning technology, data sciences, consulting and customer obsession - combined with our culture of curiosity and relentlessness - enables us to accelerate our clients\' businesses through designing the products and services their customers truly value.



Publicis Sapient is looking for a Techno-Functional Manager, Business Analyst to help our client manage the Production Support of their core Trading and allied systems. You will provide technical business analysis support to Production support teams to troubleshoot issues and maintain the reliability and stability of systems. You\'ll be working with our clients and other stakeholders to assess the new systems on their readiness for handover to support team and guide production support team for transition. You would be working with Development and testing teams to resolve and mitigate the problems identified by support team by providing insights of domain and system. We are looking for talent currently based in Singapore.

Your Impact:

• Defining business and functional requirements to determine how to measure business results, model current/future business processes, gather technical requirements and identify the organizational changes required for solution architecture

• Delivery of process flow mapping across functional & non-functional epics/stories mapped to macro-level journeys and regulatory issues
• Articulate technology-based solutions, present in new business situations and workshops, and sometimes navigate complex client situations

• Be the first point of contact to identify, manage and resolve requirement questions, dependencies, issues and risks with the onshore and offshore team and business
• Deliver Customer value through defining, measuring and achieving SLA requirements for support
• Communicate effectively with the users and the other senior members of the client team [Strong verbal and written communication]
• Represent team in client meetings, stakeholder calls and will provide updates to clients, participate in discussions and collaborate on decisions
• Ability to work and communicate with the various stakeholders (Tier1 Support, DBA, Infrastructure, Dev) related to the incidents/issues and being able to meet their communication requirements

• 7+ years\' experience in delivering complex business or technology solutions, from solution design to end-to-end system implementation
• Business and functional requirement gathering with technical knowledge of database system SQL, NoSQL, My SQL etc

• Good understanding end to end process flow in physical commodity, trading or banking industry
• Experience with agile processes and understand of tools like Jira, Confluence and Visio
• Ability to work with cross-functional teams developing business and systems requirements, user interface design and prototyping, data modelling, and system design
• Experience in a leading small team of 4-6 people
• Experience in supporting Energy and Commodity clients in their Production system maintenance

• Hands-on experience with product configurations, design, and implementation of CTRM Systems Open Link, Allegro or Aspect etc

Publicis Groupe