Application Support - ensure that the application is working correctly as deployed
Incident & Problem Management - analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues.
Service Level Management - support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations
Specific Role Responsibilities
Identifies and resolves issues with applications, following agreed procedures.
Uses application management software and tools to collect agreed performance statistics.
Carries out agreed applications maintenance tasks.
Prioritises and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution, escalating as appropriate.
Documents and closes resolved incidents according to agreed procedures.
Analyses causes of incidents, and provide recommendations in order to minimise probability of recurrence, and contribute to service improvement
Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes and services.
Drafts and maintains procedures and documentation for application support
Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment
Performance Assessment
Availability - uptime during core and non-core hours
Performance - performance metrics during core and non-core hours
Reliability - test results and performance during real failure events
KPI reporting - performance against KPIs
Experience required
Bachelor's Degree or higher in Computer Science, Mathematics, Engineering, Physics or other Sciences or equivalent working experience. Degree preferable in either Commerce or IT; (A-B + average) or equivalent;
Intermediate SQL skills;
Interest / familiarity with financial markets and products beneficial but not essential;
Passionate about providing an excellent service experience for our clients;
Strong analytical thinking and keen attention to detail;
Highly logical with proven problem-solving abilities;
Independent, self directing and delivery focused working style;
Good communication skills, confident in dealing with internal and external clients;
Able to take initiative learn quickly in a dynamic fast-paced industry;
Ability to effectively prioritize and execute tasks in a high-pressure environment;
Excellent organisational, administration and time management skills.
Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential;
Commitment to working long hours at times, particularly around project deadlines, in exchange for commensurate rewards;
#LI-MQ1
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.